Vacant Customer Service Assistant Role at Heath Electrical Services
At Heath Electrical Services, our people are the heartbeat of our business. We are ambitious, fun and LOVE what we do, meaning we empower the team to bring their whole selves to work, enabling them to make the best possible decisions for our customers.
As a Customer Service Assistant specialising in aftersales communications with existing clients, you’ll be in control of how client communications are managed, your development and your career.
It’s time to make a positive change in your working life by joining a company that appreciates you and encourage you to make your new job role your own.
The Workspace:
At Heath Electrical Services, our Head Office in Rooksley offers our diverse team the perfect space in which to work, engage and feel fully enabled. Equipped to cater for a modern employee’s needs, our offices are built creatively, with the latest equipment and connectivity to ensure only the engaging daily struggles are ones to consider.
You’ll be working on high speed integrated Apple devices with video phone systems internally on the very best trade systems.
Once you join the team, you’ll gain access to:
- A progressive working structure with clear routes to progression
- Our brand new, fully equipped colleague gym
- Regular team outings (some recent examples include ice skating, football at the Dons, go-karting and paintballing)
- A fully equipped staff kitchen including apparatus to cook and a barista coffee machine for the use of all colleagues
- 28 days of holiday (including bank holiday entitlement)
The Opportunity
Our Aftersales Assistant is critical to ensuring our clients recognise the service they have received and become ambassadors of Heath Electrical Services, creating lifelong clients. Your specialism will lie in client follow-ups, driving reviews and avoiding queries from escalating to complaints wherever possible.
Your work will cross over our bookings platform, email, phone and web services such as Google Business and Facebook.
What You’ll Need:
Customer Service – As customer service is the name of the game, you should have a background in the service industry where you’ve dealt with a diverse mix of customers with varying expectations. We offer a comprehensive induction and lots of training, so we will happily consider people from a range of backgrounds and industries, such as retail, hospitality, the creative arts… anywhere the customer is at the heart of the business.
Independent Working – You’ll be working in a small team, so you should have experience of managing your workload independently alongside collaborating with your team with the greater good of the business in mind.
Tech – We use a variety of systems and tech in our centres (Apple fans), so you’ll need to have a good command of basic IT packages such as MS Office, but don’t worry, we can teach you the rest!
Problem Solving – No two days will be the same, and each one can involve interesting twists and turns, with hurdles to overcome. Problem-solving is really important, and you’ll be thinking on your feet, ensuring customer relationships are focussed on consistently. You’ll need to be comfortable in making decisions with the customer and commercial business equally considered.
We’ll Make Sure You Get:
- A structured, comprehensive induction and ongoing training to help you settle into your new role and grow your career
- Lots of variety and new challenges – no two days are the same
- Dynamic working environments, with committed teams to build great relationships with
- Generous benefits and salary
- Standard business hours 8.30am – 5pm (Mon-Fri)
- A full time, permanent role that you can rely on
Job Types:
- Full-time, Permanent
Candidates with a background in the construction, facilities and maintenance industry traditionally transition well into our environment, and we actively encourage applications from candidates in these fields, although as mentioned above, this is in no way a necessity.
We will look forward to receiving your application!
